Scale back Time to Service 37% with Zinc Clever Distant Service
ServiceMax Zinc connects technicians in actual time with the folks and data wanted to confidently get the job achieved rapidly and accurately, permitting organizations to scale back imply time to restore, increase buyer satisfaction and enhance worker engagement.
Staff Communication
Zinc’s highly effective distant service options enable groups to speak 1:1 and in teams utilizing textual content, voice, video and picture annotation, content material sharing and site sharing. Conversations may be linked to ServiceMax and Salesforce objects, permitting for quick and seamless dialogue to occur inside the context of a piece order, put in product, case, contract and extra. With a extremely intuitive consumer expertise, technicians simply troubleshoot in a 1:1 video name, be a part of a staff convention name with one faucet, ship their location to discover a half close by, and rather more.
Broadcasts
Whether or not it is a video message from the CEO, a brand new working process or a security alert, Broadcasts disseminate info in actual time to your technicians’ cellular gadgets. Broadcasts may be focused to a particular group of staff based mostly on quite a lot of elements, reminiscent of group membership, division, location, work expertise, and function. These alerts fill the display, requiring technicians to work together with the message to proceed within the app.
Hotlines
Every request is tracked from begin to end, permitting administration to measure decision instances, high quality of inner service, and adapt Hotline staffing to altering calls for. When technicians need assistance on a particular drawback or assist from somebody in a particular function, reminiscent of a dispatcher, Hotline Teams join them to the fitting skilled immediately. Upon messaging their request right into a Hotline Group, consultants are notified {that a} new request wants their consideration.
Communication Analytics
View utilization information, entry communication maps, establish which areas or teams are speaking higher, and finally correlate these patterns together with your most vital enterprise metrics. Hidden in these communication threads are solutions to doable inefficiencies, weaknesses and data gaps, reminiscent of the necessity for extra coaching or enterprise course of enhancements. With communication analytics, service leaders can lastly see how their group communicates — the who,
Administration & Integrations
The Admin Console lets directors handle customers and teams, set consumer roles and permissions, select customized information retention settings and schedule Broadcasts. Integrations into listing techniques will let you onboard customers rapidly and painlessly, and integrations into content material and workflow techniques create a seamless expertise for workers. With fast implementation and straightforward administration, service groups get quick time-to-value, all whereas being assured of enterprise-grade safety and compliance.
ServiceMax Zinc Clever Distant Service Software program
Assured safety, privateness and compliance