Crew Communication
A distant service app that offers staff the solutions and data they want—quick and safe
Messaging
Whether or not technicians are chatting 1:1 or in a gaggle, highly effective distant help options allow technicians to share information and annotated images and movies, voice recordings, actual places, texts and emojis. Learn receipts present accountability for all group members and message search permits technicians to simply discover data from previous conversations. Groups are related in managed Official Teams and may simply create Advert Hoc teams to debate particular subjects, tasks, occasions, and extra.
Voice & Video Calling
Whether or not technicians are on a mobile community or WiFi, they will conduct clear, dependable calls in Zinc. When messaging isn’t the best medium, technicians can simply swap to a voice or video name. With Zinc, there is no such thing as a have to trade cellphone numbers or seek for convention dial-in codes.
Content material Sharing
Content material sharing integrations enable technicians to simply ship and preview information instantly in Zinc. As soon as your content material administration system is related to Zinc, technicians can simply seek for and ship any file. With Zinc, technicians not want to leap between completely different apps to reference key data.
Contextual Conversations
This potential to tie conversations to particular objects allows technicians to expedite the troubleshooting course of by reviewing previous conversations and bringing in further specialists immediately, all whereas offering fast context for the dialog. Create a dialog round any Salesforce or ServiceMax object to speak within the context of a piece order, case, contact, contract, put in product and extra. With one click on, the best teammates are pulled into the dialog and extra members will be added when essential.
Arms Free
Arms Free lets you keep related to your distant service app even when having a tool in hand isn’t doable. As soon as turned on, incoming messages are learn aloud, and you’ll simply ship a voice response by related headset or cellphone interface. Everytime you activate Arms Free, you even have the flexibility to get caught up on all unread messages.
ServiceMax Zinc Clever Distant Service Software program
Assured safety, privateness and compliance