Cut back Time to Service 37% with Zinc Clever Distant Service
ServiceMax Zinc connects technicians in actual time with the individuals and knowledge wanted to confidently get the job carried out shortly and accurately, permitting organizations to scale back imply time to restore, increase buyer satisfaction and enhance worker engagement.
Staff Communication
Zinc’s highly effective distant service options enable groups to speak 1:1 and in teams utilizing textual content, voice, video and photograph annotation, content material sharing and placement sharing. Conversations may be related to ServiceMax and Salesforce objects, permitting for quick and seamless dialogue to occur inside the context of a piece order, put in product, case, contract and extra. With a extremely intuitive consumer expertise, technicians simply troubleshoot in a 1:1 video name, be part of a staff convention name with one faucet, ship their location to discover a half close by, and way more.
Broadcasts
Whether or not it is a video message from the CEO, a brand new working process or a security alert, Broadcasts disseminate data in actual time to your technicians’ cellular gadgets. Broadcasts may be focused to a particular group of staff primarily based on a wide range of components, akin to group membership, division, location, work expertise, and position. These alerts fill the display, requiring technicians to work together with the message to proceed within the app.
Hotlines
Every request is tracked from begin to end, permitting administration to measure decision instances, high quality of inner service, and adapt Hotline staffing to altering calls for. When technicians need assistance on a particular drawback or assist from somebody in a particular position, akin to a dispatcher, Hotline Teams join them to the suitable professional immediately. Upon messaging their request right into a Hotline Group, consultants are notified {that a} new request wants their consideration.
Communication Analytics
View utilization knowledge, entry communication maps, establish which areas or teams are speaking higher, and finally correlate these patterns along with your most essential enterprise metrics. Hidden in these communication threads are solutions to potential inefficiencies, weaknesses and knowledge gaps, akin to the necessity for extra coaching or enterprise course of enhancements. With communication analytics, service leaders can lastly see how their group communicates — the who,
Administration & Integrations
The Admin Console lets directors handle customers and teams, set consumer roles and permissions, select customized knowledge retention settings and schedule Broadcasts. Integrations into listing programs mean you can onboard customers shortly and painlessly, and integrations into content material and workflow programs create a seamless expertise for workers. With fast implementation and simple administration, service groups get fast time-to-value, all whereas being assured of enterprise-grade safety and compliance.
ServiceMax Zinc Clever Distant Service Software program
Assured safety, privateness and compliance